Frequently Asked Questions
Frequently Asked Questions
How can I send you my documents?
You can easily upload your documents through our contact form. We’ll get back to you within 60 minutes during Australian business hours! If you don’t have a scanner, you can take photos of the documents with your mobile phone and email them to us.
How long does the translation take?
The choice is yours! While our standard turnaround time is just a few days, we offer a range of express options, including same-day service. Thanks to our motivated team and streamlined processes, we can handle even large jobs quickly. When you request a quote, we’ll provide you with different turnaround options to suit your needs.
Why choose Aussie Translations?
- We respond to your request quickly and deliver your translation on time.
- Our translators are experienced and qualified experts in their field.
- We offer various service levels to meet your needs and budget.
- As an Australian company, we always go the extra mile to ensure your satisfaction.
Do you only do translations?
We’re your one-stop shop for all language projects, whether simple or complex. Beyond translation, we offer proofreading, copywriting, copyediting, typesetting, and design services. One of our specialties is transcreation – crafting highly effective copy for foreign markets while preserving the original intent, style, tone, and context. A successfully transcreated message evokes the same emotions and carries the same meaning in the target language as it does in the source language. Transcreation is increasingly used in global marketing and advertising campaigns to bridge cultural and linguistic gaps.
Do you do interpreting?
Yes, Aussie Translations has a top-notch panel of NAATI-accredited interpreters across Australia. We support individuals, businesses, and government authorities in all capital cities and many regional areas, offering services in a wide range of languages. Click here for more details.
Which languages do you translate?
Over the years, we’ve translated almost every language imaginable, including rare and niche languages, Indigenous languages from Australia, South America, and the U.S., as well as various dialects and emerging languages.
How can I get my documents to you, and what will I receive in return?
You can send your documents via email, upload, fax, or post, depending on your preference. Once we’ve translated your documents, we’ll email you a draft for approval. The final version will be sent by email and/or post/courier, according to your needs.
Will I know for sure that my translation is correct?
Unless you speak both languages involved, it can be difficult to judge. However, our translators are highly experienced, and every document undergoes a thorough quality control process. For extra peace of mind, we also offer back-translation and independent proofreading services.
Do you translate immigration documents?
We do on occasion, but if you have a highly specialised immigration inquiry, we highly recommend The Migration Translators.